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Shakendra R

1 reviews | Active since May 2019

13 May 2019, 10:05

Disgraceful Service

I placed an order for fibre under SO ********** 37416 with Vodacom the Glen on 20/04/2019 and it is now approaching the 30 day mark and I still have not received my order. They do not give me feedback on what is going on, I have to follow up with the Vodacom on what is happen with the order.

I have to phone the store or go there to get an answer because if I send an email, I get no response. If I call the call centre, they tell me they cannot help me because they are unable to pick up the order due to it being opened up at the store. This is the worst service I have ever received.

On top of all of this, I am expected to pay a full months fee when I am not receiving a full months service. This is disgraceful service from Vodacom!!

0
Replies (3)
Vodacom
Vodacom's reply13 May 2019, 12:12
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
SR
Shakendra R's update14 May 2019, 11:35
Reviewer Update
It has been almost a day since I received your response and no one has contacted me
SR
Shakendra R's update17 May 2019, 17:23
Reviewer Update
Vodacom guys came to install the fibre after 27 days and left without finishing the job! What kind of **** service is this?! Vodacom made an appointment with me and I make arrangements for someone to be at home and you don't finish the damn job! Get your damn **** together Vodacom!! This is is f*****g ridiculous service!