Disgraceful Service

I upgraded my current cell contract on the 1st and was ****** 15 minutes after walking out of the Vodacom store, I later app**** online for an additional contract and was approved, I was waiting for the call for confirmation only to be told this will be processed. I later found out the order was cancelled as they suspected *****. I later explained my reasoning for applying online and they refused to unlock and process the order as I now have a fear of walking into cell shops as I may be ****** again

The last person I spoke to was utterly rude and wouldn't pass me through to a manager and gave me an email address ********** which proved worthless as there is no response.

How am I meant to proceed with an online order which is not ********** at all online as I cannot face going into another Vodacom store after being ****** of my new phone with my 10 month old son in my arms .