WB
Willie B
1 reviews | Active since Jul 2015
08 Oct 2020, 12:23
Disgraceful practices
Vodacom you guys are a shameless and ******* bunch. My wife cancelled her mobile phone contract after it expired at the end of May this year. Today when checking her credit report, she was shocked to find that Vodacom had listed her account as in arrears. She cancelled it more than once after you kept on charging us (even after the contract expired). I cannot express how disgraceful your practices are. I hope we never have to deal with you again.
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Replies (1)Vodacom's replyOfficial
08 Oct 2020, 14:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Oct 2020, 14:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
