Disgraceful poor service and theft

I have been waiting for 14 Months for Vodacom to sort this out

13 July 2020 at 15:53 Virashni called me from ELITE Mobile, I upgraded my 2 cell contracts and was promised 2 x Takealot vouchers to this day 1 year later I have never recieved the vouchers. Elite Mobile blame Vodacom and Takealot, Vodacom blame Elite Mobile. My intension is to get as many people that have suffered this kind of theft to contact me so we can open a civil claim.

I have collected a range of evidence, recordings as proof dates and times.

REF : Veronica 19 May, we Vodacom and a lady from Elite mobile Veronica has a chat and Veronica was to come back and never did.

The users name that did the deal is ELGOVEV01

The order numbers are.

***

***

REF Patrick *** Elite Mobile 19 May 2021 REF Mrs Reddy Elite Mobile 19 May 2021 REF Patrick *** Elite Mobile 8 July 2021 said he will esculate to a manager Mr Reddy. REF Emanual 924246 Elite Mobile 29 June 2021

REF Yoliswa 5 Aug time 1145

REF Verashnee 8 Aug 2021 at 15:02

REF Chantel 8 Aug 2021 at 16:26 she called her self Chantel i could her and recorded her voice she is Verashnee she has also used the name Virashni, she pretends to be some else.

17 Aug 2021 recieved the voucher codes from vodacomvoucher****pectmorepromos.co.za

20 Aug 2021 tried to use the vouchers and a message came up that the voucher code had expires.

I called Portia on *** and she said the vouchers should be for a month will send message to he manager and come back to me.

24 Aug 2021 cound not get hold of any one at ***.

25 Aug 2021 at 13:40 call Portia and she said her manager said i must contact vodacom.

25 Aug 2021 at 13:48 I called Elite mobile and left a message for Veronica Potts to call me back.

25 Aug 2021 at 14:45 Patric call and said he will send a message tomorrow to vodacom

1 Sep 2021 at 09:30 Called Portia was not available, chatted to Vuyisaka and she said she will esculate the manager that Portia sent to... the answer is i must call Vodacom...

1 Sep 2021 at 09:35 Chatted to Portia she said to call *** or 9.

1 Sep 2021 at 09:45 Called *** chatted to Skhavile she said i must call Portia cause they can not help.

9 Sep 2021 Portia not available

14 Sep Portia on leave

14 Sep Patrick will call back

I am lucky to have the recordings.