Disgraceful / Pathetic / Not our problem

Change of address : Vodacom technician scheduled to rectify fibre issue at new address. After logging a ticket and waiting 2 days, appointment scheduled for today at 09:30... The technicians turn up at the old address!!! After making contact with Vodacom and informing them of this issue the TEAM LEADER promises to call me back before 11am to provide me with a new timeslot the technician would rectify the issue at the new address....

Shocker..... No call received and the current time is 12:50...

I call Vodacom again at 11:10 as no call was received and again I am promised that the TEAM LEADER will call me within the next 5 minutes...

What a shock... Again no call...

Phoned again at 12:35 where I was not assisted and simply told that it is a 3rd party that provides the service... I explained to Vodacom that I pay Vodacom for a service and not the 3rd party, so Vodacom has to provide the services that I am paying for... The call agent simply DROPPED the call... Pathetic service to say the least

I called again at 12:50 and was put on hold for a very long time as there is a problem with their "system"...

Im currently on hold... Just waiting and waiting and waiting to fix the problem that I am paying for.... 18 minutes and going strong....

Pathetic