Disgraceful customer service to the Disable person

Its been 2-3 weeks going , I have ordered online phones with contracts . I revived a sms for each contact i app**** for saying approved , I waited 3-5 days to receive feedback from Vodacom about my application to no avail , no call , no e-mail , nothing to conclude my application .

I called ***4 option 1 option 2 ...only to wait 30-45 min a time for someone to speak and cut the call , I even gave my number to call me back if the call did get cut but not even that vodacom did . I spent now around R900 in call and wasted time in taking my work breaks only to be told that an admin staff was supposed to contact me to tell me that my application was approved with conditions ( basically I don't qualify ) , no one did except my e-mails to customer service who gave me attitude on my last calls . I am a disable person who can barely move with pain . But here I am writing e-mails , hold phones for long hours with disgraceful customer service.

Please ready below ..mails: Now that I have finally spoken to Fekela who said that all my applications have been approved with conditions, meaning it hasn’t been approved , which is Fair by me .

She said an admin team was supposed to get back to me but didn’t each time I app**** .

With this in mind Vodacom is an embarrassment for customer service , I get better communication and feedback from my Barbershop down the road .

I spent close to R900 on calls , wasted my time by taking my break to finalize this . When Vodacom could have called , e-mailed or messaged me .

I will ensure Helo Peter knows about this , I will ensure the community knows about this , cos as mush as sales is important after sales is much has .

I am a disable person who is in pain just typing this mail let alone holding the line for hours to no avail .

Thank you for nothing Vodacom.

Kind Regards L Mohamed

From: *** [mailto:***] Sent: 25 November 2021 09:31 AM To: Luthfie Subject: RE: Placed an order and didn't receive any response. ***

Good day Luthpie. Thank you for your email. As per our conversation we had on the number ************, kindly be advised that, I have transferred you to the online department, they are best equipped to assist, if you still need to contact them again, kindly call them on ***4. Operating hours. Monday to Friday 8am to 7pm. Saturday and Sunday 9am to 2pm. Free from your Vodacom simcard. I would like to apologise for the inconvenience caused. Thank you very much for using Vodacom email service, have yourself a wonderful day and stay safe. The Vodacom App gives you 24 hours spend. You can buy data and airtime, check your balances and manage your account without calling the Customer Care. You may download the App from Google Play store/App Store. The Vodacom app is free of charge when you use it. You may also visit www.vodacom.co.za to view more options available to you as well as self-help options. You may also add us on WhatsApp on the number ***, and just say "Hi". Kind regards. Casey Charlie eService team.

On 2021/11/25 09:22, Luthfie k, wrote: I was put though to online sales , spoke for 5min , was put on hold for 20min or so and they cut the call , please tell the person you put me through in online sales to call me , I even gave my number assuming this will happen.

Regards Luthfie From: *** [mailto:***] Sent: 25 November 2021 08:49 AM To: Luthfie Subject: RE: Placed an order and didn't receive any response. *** Good day Luthpie. Thank you for your email. As per our conversation we had on the number *************, kindly be advised that, I have transferred you to the online department, they are best equipped to assist, if you still need to contact them again, kindly call them on ***4. Operating hours. Monday to Friday 8am to 7pm. Saturday and Sunday 9am to 2pm. Free from your Vodacom simcard. I would like to apologise for the inconvenience caused. Thank you very much for using Vodacom email service, have yourself a wonderful day and stay safe. The Vodacom App gives you 24 hours spend. You can buy data and airtime, check your balances and manage your account without calling the Customer Care. You may download the App from Google Play store/App Store. The Vodacom app is free of charge when you use it. You may also visit www.vodacom.co.za to view more options available to you as well as self-help options. You may also add us on WhatsApp on the number ***, and just say "Hi". Kind regards. Casey Charlie eService team.

On 2021/11/25 08:32, Luthfie k, wrote: Hi,

I have no missed calls , you can call me anytime , call now please .

Regards Luthpie From: *** [mailto:***] Sent: 25 November 2021 08:04 AM To: Luthfie Subject: Re: Placed an order and didn't receive any response. *** Good day Thank you for your email Attempts to contact you on************* were not successful with call destination busy. Please contact our online sales team that is handling your order to follow up on your order or change the delivery address. Online sales team Live Chat: https://www.vodacom.co.za/cloud/shopping/devices Email: ***, ***, or *** Call: ***4 (free from a Vodacom sim) Weekdays: 08:00 - 18:00 Weekends: 09:00 - 14:00 Holidays: Closed Did you know you can manage your account online? Simply visit our website at: www.vodacom.co.za or download the My Vodacom App and register for our self-help services, WhatsApp TOBI ***) and USSD (*135#). Are you happy with the way I have assisted you today? You might get an SMS from Vodacom asking you to rate your experience. We would appreciate if you could provide your feedback. Kind regards, Rendani Mainganya Customer Care eService Team

On 2021/11/25 07:45, Luthfie k, wrote: Hi,

after speaking to your colleague he advised to take up another deal , which I did , I still have got feedback , I called again several times , I stay on the line for 30-45min , person answers and gets cut .

Please confirm Order *** and ***9 , is any of these orders approved or not ?

I spent in dealing with you guys over R900 in calls not to get anywhere.

Regards Luthfie

From: Luthfie Sent: 19 November 2021 11:34 AM To: *** Subject: RE: Placed an order and didn't receive any response. *** Here we go again , Customer called me now , put me through online Dept , spoke to a Blonde , she put me on hold for about 6-7min , then she cut the call ..

This is embarrassing , why do I want to join Vodacom , I must be the biggest idiot , I waste about R150-200 at time waiting on the your customercare .

I even went as far as placing a new order *** , can I have feedback when delivery will take place ?

Failing no response or clarification I will update on Hello Peter and request R5000 in wasted phone calls and time wastage .

I will only be available to take your call after 2pm today due to religious commitments.

Regards Luthfie

Vodacom , From: Luthfie Sent: 17 November 2021 07:57 AM To: *** Subject: RE: Placed an order and didn't receive any response. *** Thank you for calling me , I was on the phone for 21min thereafter , your colleague took the call , then he cut me off .

I called ***4 option 1 the 2 …someone answered and called cut again .

Is this the service Vodacom actually provides … I called again yesterday at 3:30pm only to be on the phone for 37min and the person answered and said to call another Dept .

All I want to know is my order accepted or not ?

Regards Luthpie From: *** [mailto:*** ] Sent: 16 November 2021 02:24 PM To: Luthfie Subject: Re: Placed an order and didn't receive any response. *** Good day We acknowledge the receipt of your email. Thank you for taking my call. I have transferred your call to the Online department, regarding your contract application. In case the line dropped please call them directly. Please call them directly at ***4 (free call from a Vodacom SIM card) *Kindly choose option 1 and then option zero to get through. They cannot be reached via email and you cannot request a call back Trading hours: Monday-Friday 08:00- 18:00 Saturday 09:00 - 1400 Sunday 09:00 - 1400 Public Holidays Closed You might get a SMS from Vodacom asking you to rate this experience. We would appreciate it if you could provide us with feedback. Did you know? You are most welcome to use our Self-Help options / services: Live Chat via www.vodacom.co.za or the Vodacom app WhatsApp TOBI ***) USSD by dialing *135# on your device. Call to 082135 Regards Monica Mathebe Vodacom eService Team

On 11/15/2021 1:29 PM, Luthfie , wrote: