Disgraceful Customer Service

<p>I have been a Vodacom customer for the past 18 years and have had many years of good service from them. I recently went into a Dion Wired store to upgrade my vodacom contract and ended up being told that the process would take 7 working days due to my account being migrated to the new Vodacom system!</p> <p> </p> <p>Additionally, due to it being a Sunday, they could not get hold of the Vodacom call centre and I was told to come back some other time. This now means I will have to go in again to sign the paperwork and then wait another 7 days before actually getting the new phone.</p> <p> </p> <p>I am finding it hard to believe that in this day and age you can expect your existing customers to have to wait 7 working days to upgrade their contracts when dealing with one of your middleman stores. Please help me understand how this is possible.</p> <p> </p>