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thyron.arumugam thyron.arumugam
1 reviews | Active since Sept 2016
18 Dec 2019, 08:48
Disgraceful Customer Service
I have been on the phone with Vodacom consultants for the past 2 weeks on a daily basis trying to get some assistance regarding my latest upgrade which I did on Cyber Monday. They had a special running on a TV and an Xbox. I received the Xbox but no TV/Voucher. They did not mention that the TV won't be dispatched or they had no stock.
Why accept the orders if they can't issue us with the items.
I have now been blocked from contacting Vodacom regarding this issue.
I need someone to contact me urgently and advise me what's going on with my order
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Replies (2)
Vodacom's replyOfficial
18 Dec 2019, 11:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2019, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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thyron.arumugam thyron.arumugam's updateReviewer Update
18 Dec 2019, 11:57This cannot be the feedback we receive for every query we submit. This is the kind of feedback I've been getting from your customer service consultant, yet nobody returns my calls or mails.
Why should we be taking to outside platforms to get feedback from you guys.
Being a service provider, service delivery should be top priority but clearly I am going to be brushed aside yet again.
Should i not receive positive feedback from Vodacom, i intend on holding back payment until my query is resolved. If you cannot provide the service is require, kindly have the device delivered to be picked up and my upgrade cancelled.
Why should we be taking to outside platforms to get feedback from you guys.
Being a service provider, service delivery should be top priority but clearly I am going to be brushed aside yet again.
Should i not receive positive feedback from Vodacom, i intend on holding back payment until my query is resolved. If you cannot provide the service is require, kindly have the device delivered to be picked up and my upgrade cancelled.
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thyron.arumugam thyron.arumugam's update18 Dec 2019, 11:57
Reviewer Update
This cannot be the feedback we receive for every query we submit. This is the kind of feedback I've been getting from your customer service consultant, yet nobody returns my calls or mails.
Why should we be taking to outside platforms to get feedback from you guys.
Being a service provider, service delivery should be top priority but clearly I am going to be brushed aside yet again.
Should i not receive positive feedback from Vodacom, i intend on holding back payment until my query is resolved. If you cannot provide the service is require, kindly have the device delivered to be picked up and my upgrade cancelled.
Why should we be taking to outside platforms to get feedback from you guys.
Being a service provider, service delivery should be top priority but clearly I am going to be brushed aside yet again.
Should i not receive positive feedback from Vodacom, i intend on holding back payment until my query is resolved. If you cannot provide the service is require, kindly have the device delivered to be picked up and my upgrade cancelled.