disgraceful - customer care?? forget it

I just wanted to convert from contract to pre-paid... the help desk queuing delays are a disgrace and an insult to their clients...I have treid at all times of day and waited 45minutes, 35 mins, 60 mins and 25 mins and still have not been helped. I called each time the cancellations number. The last call was at last answered after 25 minutes, only to be told that she would put me through to cancellations, but that's what I dialed.!!! arrrrggh<br>