Disgraceful client service

<p>My account was rightfully suspended on Friday morning 3rd of February 2017 for none payment (I just forgot.)</p> <p>I immediately made a payment of R4,000 at 10.13am, which I thought was the amount outstanding. Within minutes I received an sms from Vodacom confirming receipt of my payment.</p> <p>At +-11:20am my line was still suspended. I phone Vodacom where I was informed that I needed to pay another R3,200. I immediately paid the R3,200 at 11:27am. I never received a confirmation from Vodacom.</p> <p>At around 13:00pm I phoned Vodacom asking if they received my payment. The stated no and that I should email proof of payment to ********** I did this +- 14:00pm.</p> <p>I phone Vodacom soon after to inquire if they received my email. They stated that they have not yet received the email confirmation and that I should allow more time.</p> <p>I waited till after 16:00pm and phoned Vodacom again to inquire if they received proof of payment. Again they stated no. At 16:47pm I emailed them the POP again.</p> <p>I started phoning Vodacom from 8am on Saturday and numerous times during Saturday. I also continued to email my POP to ********** as advised by the agents.</p> <p>Everytime the answer was that they have not received my email or proof of payment.</p> <p>At one time, around 10:40am on Saturday, the agent advised me that she can see that I have been making numerous calls and will instruct for my account to be opened. This will take 2-5 hours.</p> <p>At 16:00pm on Saturday my account was still suspended and the agent **** to me. I again phoned Vodacom to seek answers. This time I was advised that the collections department closed at 13:00pm and no one can help me further.</p> <p>I started phoning Vodacom on Sunday morning again. Same reply over and over again, they have not received my proof of payment and I must send it again to ********** which I subsequently did.</p> <p>AT 19:00pm I phoned Vodacom again to complain. I have now been given ********** to send my proof of payment to. I did this at 19:14pm.</p> <p>It is now more than 57 hours since I made my payment and my line is still blocked. I would love to see how long it is going to take Vodacom to unblock my account.</p> <p>Why did it take +-10min for Vodacom to acknowledge receipt of my R4,000 payment but more than 57 hours (clock is still ticking) to receive my R3,200 payment made from the same account using the same internet banking channel?</p> <p>Why do the call centre keep on requesting that I send my proof of payment to ********** if that email address is not attended to?</p> <p>Why did the call centre agent inform me that my line will be unblocked within 2-5 hours and this never happend?</p> <p>Why does Vodacom offer a call back services, where I left numerous messages to phone me back, and not phone back?</p> <p> </p> <p>The only positive I can take from this is that by end of July 2017 all my contracts with Vodacom would have expired and a 20 years relationship with Vodacom will come to an end.</p> <p> </p> <p>Enough of bad service and exorbinant data charged.</p> <p> </p>