Disgraceful Attitude

<p>Spoke to Motshudi Khoza ( she eventually gave me her name after me asking for it 4 times) . I had requested a team leader and I assume that is is one. When I first asked, her response was - do you have a reference number. I said no but she insisted on not giving me her name. This is to do with the previous problem of receiving illegilble invoices that Vodacom know is happening. After telling her that I am putting this on Hello Peter, her attitude improved a bit. She said that she was unable to resolve the issue but she would escalate it to a technician. I am amazed firstly that a technician is required to send a legible invoice.</p>