Disgraceful and *********** Vodacom

If I could give zero stars, or even minus points, I would. My account was wrongly billed, this has been confirmed by customer care consultants, and I have opened a number of service requests.

First 1 was closed, with no reason.

Opened up again, escalated...but nothing is happening. No feedback.

No one is providing any updates, and I am unable to email to a senior person or department.

Been going back and forth for almost 2 months now.

Phone in to 082135, and everytime 15 to 20 min later after explaining the situation...same response.

"Ah..nothing can be done, must wait for "someonee to phone me back."

When...when will this happen?

Went to vodacom shop, was told they can see the request, and confirmed there is a due date of 18 Dec 2024, but nothing they can go, I must wait.

Needless to say, I have waited and already past due date, and still no answer.

Newest excuse, back office is on leave until who knows when.

Major cellphone giant like Vodacom, and absolute whole office on leave?

I call bull****!

What to do next?

Vodacom just lost a customer that's been with them for 20 years.

Pathetic!