Disgraceful and Dishonest Service

Account was upgraded without permission. Have spoken to agents who have promised to investigate and call me back. Last call was today 10 April and the lady promised to call back within an hour, no call back all day.

I have requested proof of where I agreed to extend contract (without new phone etc) but nobody can show me or send me this proof. I have now (after today's promise) contacted legal to assist as these people think they are untouchable and that customers mean nothing to the business

I would not recommend Vodacom to anybody as they have no idea what customer service is and would not know what honesty is even if it came up and slapped them in the face. Disgraceful business