Disgracefil customer service from VODACOM SA

I called VODACOM on the 19/12/2022, to report a complaint of no internet service. I was given a SR#***, now some 10 days later and throughout Christmas weekend, the issue is still unresolved, furthermore, I have NOT received any communication or support from VODACOM staff. I have contacted Vodacom's fibre contact centre 4-5 times daily since, spoken to over 30 consultants, whom every time repeated all the same information and troubled shooted numerously, only to be told that they are unable to action the ticket further as all the frontline staff is capable of doing is escalating the ticket to their 2nd and 3rd line support. This pseudo 2nd and 3rd line staff did not attempt to contact me either. It now turns out that VODACOM is providing a service via a 3rd party VUMATEL and this 3rd party has my details captured incorrectly on their system. I am an Indian female from Fourway's that has been registered as a white male from Douglasdale. A Vutemel consultant was finally sent out to me on Monday, 26/12/2022, however, sent to incorrect address as VUMETEL has a different owner on their system. I called VODACOM today again today to report and correct this and VODACOM has now created another ticket SR#***, further extending SLA's and their shoddy customer service, whilst the first ticket is still unresolved! VODACOM SA has provided me with the worst customer service possible, I have been inconvenienced from a time and financial POV as I have been adding data daily to continue working and the matter STILL continues unsolved. VODACOM SA it not my responsibility as the paying customer to be liaising between you and your third party. You should not be providing a service that you cannot directly provide assistance with or actually provided as a whole. Whose bill have I being paying for the last 3 years is now the question, the guy from Douglasdale? When will the details be corrected? Will I be refunded? Are you debit again this month, for a service not provided? When will you hire component staff that are interested in the needs of the South Africa public? When will i be contacted by Vodacom SA?