1 reviews | Active since Feb 2012
Disgraced Service
Both Vodacom and Intellicell have now disappoint me. Intellicell have deducted R339.00 as requested and Vodacom also has not allocated my data and free minutes for this contract. I have escalated this to ICASA, Vodacom is giving me the run around now for the past 10 days. Also I have been receiving phone call from debt collections agencies for Standard Bank, Vodacom, Capfin for this number ***. As this is a refurbished number I want a new number and a new device. Since I haven't been allocated what is owed to me, I also want 6 months free data, without paying. I have been loading my number with R29.00 airtime, every second day. I also want to be compensated as I still didn't received my allocation. The consultant requested for a bank statement, which I forwarded but yet have not received any feedback. This is no a serious complaint and must be dealt with IMMEDIATELY by a complaints advisor and not by customer service, cause they give me the run around.
It's been long enough now, that this query has been ongoing. Today I will have to purchase again airtime and convert it into DATA.
Just give me a new device with a new contract and 3 - 6 months DATA as a Gesture of Goodwill, for your mistake. The debt collection calls is now none stop.
PLEASE HELP OR I'LL HAVE TO DO SOMETHING ELSE.
It's been long enough now, that this query has been ongoing. Today I will have to purchase again airtime and convert it into DATA.
Just give me a new device with a new contract and 3 - 6 months DATA as a Gesture of Goodwill, for your mistake. The debt collection calls is now none stop.
PLEASE HELP OR I'LL HAVE TO DO SOMETHING ELSE.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.