1 reviews | Active since Jan 2017

05 Jan 2017, 14:24

Disgraced- dont even deserve a star rating

<p>After cancelling my contract with vodacom in 2016. It has recently come to my knowledge that my cancelled account is flaged as pre-legal and vodacom is not assissting in any way to help solve the problem. I have been to 5 vodacom stores trying to solve the problem, including the legal department that i phoned about 15 times and they keep dropping the phone on me, and till now i havent had any response that even though i have reference numbers and left messages for supervisors as they are on lunch. This is a disgrace to vodacom client care as vodacom provides all these amazing services.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jan 2017, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team