Disgrace, service is very bad

It's really a big problem waiting for the first representative I called and the representative took so long to answer what was needed, the service has gone down drastically. The second representative had an attitude on stating I took to quick to answer what was needed, and I have to hold on very long on what I needed to know, system issue as Nicole stated, it's utterly ridiculous. I'm slowly putting all my numbers to a lower amount to pay as I'm not wanting to do business further with vodacom, and as I have complained about the service for months, years, nothing has changed to be better. It's been ten minutes and I'm still waiting on hold, I'm livered at the service.