Disgrace of a service!

Hi there<br> <br> I booked my phone in to be evaluated and when it was returned I found that my screen guard was skew and was received by the repair centre cracked! It was wrapped in bubble wrap in front of me and there were only a few scratches on the screen guard itself. I booked it in with ABSOLUTELY NO scratches on the back and it was returned with a few fine scratches. On top of the physical damage, I requested a data back up if need be. Not only was there nothing wrong with my phone but it was reset for no reason whatsoever. I cannot believe the poor service these repair centres have provided! What was the point of evaluating my phone for any damages before it gets booked in if it comes back damaged is my question. And why did I get asked if I'd like it to be backed up if it doesn't happen when there are papers proving my request. I have lost photos and videos that only I had as well as work files I had saved and SMSs for warranties that are yet to expire. I think it is such a ******* that Vodacom provides free services for phones under warrantee but doesn't stick to their standard.<br>