CH
Caroline H

1 reviews | Active since Mar 2011

08 May 2022, 09:00

Disgrace!!!!!!

Vodacom fiber is a disgrace!!!! 🤬🤬🤬🤬🤬 When I phone in with a complaint there is a different story every time . Then Wendy tells me today vodacom is working on their side.... it's my Problem I must wait for the technician that in NOT working on weekends.. But they had the complain from Thursday!!

So when I requested a supervisor I was told by wendy that she can't transfer me. Only email?? ***?? So Abdallah Fuffode is working today but is not at work!!! 👀👀👀

Hello!!!! She confirmed it!!!

This is not the first time!! We had a issue last October for more than a week with no internet!!

We have a contract with vodacom as a service provider! Where is the service??? Now I am told it's the not their problem!!! These call centers are a joke!!! They even hammering in the back while on the line with me!!!!!

Vodacom you're a service provider!!! Where is the service!!!?? 🤬🤬🤬🤬🤬🤬

Again 24 hours passed. I was told they will get back... Still nothing.. Also still waiting for the supervisor to phone!!!!

0
Replies (3)
CH
Caroline H's update08 May 2022, 17:19
Reviewer Update
🤬🤬🤬🤬🤬Look what lies vodacom is telling us'We understand your frustration. The team is working tirelessly on resolving the matter.'
So please explain how and who is working tirelessly??!!!!! I was informed Friday Are they looking tirelessly where my property is??!!!! 🤬🤬
Vodacom
Vodacom's reply08 May 2022, 17:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CH
Caroline H's update10 May 2022, 16:48
Reviewer Update
So vodacom blocks the truth on fb!!! Blocking the customers that is telling the truth.. That vodacom is not working.. Now blocking them??!!!! Disgrace. We will make sure people see how you treat people!! 🤬🤬🤬🤬🤬🤬