Disgrace customer service!!!!

Very verrrrryyyyyy bad service. before i moved into a new place, i informed vodacom that we are moving to the new location. i asked that when we move to the new location, please can they come and set up the fibre. we paid all necessary payments that needs to be done but still no contact from Vodacom to setup my fibre. i have no wifi at all for the past 2 weeks because of vodacom. i am cancelling my contract because this is ridiculous like i mean even cell c! cell c! out of all services are better than yourll when it comes to customer service. yerr. disgrace