Disgrace

*********** customer services and *****ulent call centres.

I have had many bad experiences with Vodacom, but the most recent is the worst service I have encountered from a corporate company.

I would not recommend Vodacom to anyone!

They suspended my account last week. Not being able to even phone customer service to try and find out what is wrong. Eventually I got a number that I could phone that works when your account is suspended. This automatic service was so “helpful” it just said “it seems your account is up to date” and then transferring me to their chat bot Tobi, just as informative as Vodacom’s customer service! “Do you want a statement? “ “Reply yes or no.” Hoe does this resolve my problem when I want to know why my line is suspended.

They are quick to suspend but not so quick to sort out their *****ulent transactions.

In March a call centre that was apparently concerned about my spending, decided to migrate all 3 of my contracts to higher packages, after I said no thank you, numerous time . Their calls are recorded but somehow that does not ensure you as customer any security when dealing with Vodacom!

I did not sign any paperwork or agree to a migration which resulted in my account being R700 higher. I went in to Vodacom store to log a dispute in April, refusing to pay the higher amount on my account. I requested that it should be credited due to the fact that it is a *****ulent contractual application. No feedback up to date. I have phoned again to ask that that the matter should be investigated. Still no update. Yet today they suspended my account AGAIN without any notice! This credit has not been resolved, but they expect me to pay outstanding balance.

I am beyond frustrated with the poor service! No accountability, no customer service that can actually give me an answer. Transfer from the one person to the next without an answer.

So quick to take your money, but extremely slow to resolve problems! Vodacom’s only focus is money.

If I could cancel all my services with Vodacom I would do it in a minute!