AV
Aatika V

1 reviews | Active since May 2012

29 Jun 2017, 07:30

Disfunctional apps and services

<p>I bought data for cell phone number ********** twice yesterday on the *111# function and none of it reflected despite the airtime that were deducted for the data. <br />Because of this I had to buy data for my WiFi as I required to work for an international company. I was not able to do this and had to call the 082 111 where a gentleman was unable to assist me and transferred me to someone else after 7 minutes. The second person assist me.</p> <p>I then went back to the *111# to purchase WiFi data. I did this twice with proof attached and no data reflected on my router. I had to call in again and the person was not able to assist me and I had to send the proof (sms notification) to ********** />This problem is still not solve and I was unable to meet my deadline for the proposal to obtain work.</p> <p>This is the second time this year that this occur and previous time all of this was just swept under the carpet and no matter resolved. previously I lost money because of data and had to wave that but no its not only my few rands for data but a business contract that I lost.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jun 2017, 07:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,