'disempowered by Vodacom'

Vodacom disappoints at all levels. Here's why<br> I have a 2014 to 2015 statement showing a balance of R2014.99 as at 3/8/2014 which ended with a credit balance of -R2973.10 as at 6/5/2015.<br> For May 2015 I was invoiced for R2039.30 which is on par with the monthly amounts on the above statement.<br> For June 2015 however, I was invoiced for R16402.86 and with reason to query I did so. Alas to date, there has been no resolution to the endless queries.<br> In a nutshell, my services have been suspended. I have been on their reminder service that auto calls me multiple times - this irrespective of the fact that I have been in communication with them, a demand to pay up or be blacklisted. Never mind that we have been their so called red VIP clients for 7 years.<br> In absolute desperation I wrote to the ceo on July 7th - at this highest level of escalation, you would expect a dedicated resource to handle a complaint but we have been called by a myriad of people who all ask the SAME questions repeatedly. <br> On July 31st I again wrote to the CEO to kindly intervene. To date no response has been forthcoming.<br> It's the woman's day weekend and I have never felt so violated!<br>