Discussed in the service received in store and from call centre

This was my email I sent on the 18/12/2017 and till today stil no feedback or a call I even requested a call back on the same day and still nothing!!!

Good evening,

I got this email address from the Facebook page where I asked for a email address as the call centre doesn’t not want to help me.

I recently upgraded on the 26/11/2017 if I’m not mistaken now my problem comes in when I went to your store in the East Rand Mall to enquire if I can upgrade the consultant said I could and started proceeding with my two upgrades my phone and my data line, the consultant said to me that my phone line would be R799 and my data line R299 as of 1st December 2017, now to my surprise I get my account on Friday evening saying my account is R1400 odd so I’m very confused now. I call customer service and get told I’m sorry but that is what my account is cause I upgraded and I HAVE to pay the remaining 3 months for my previous handset, now I am confused even more so I asked the lady what can be done and she said nothing I must just deal with it and she can’t help me and I must go back to the store where I upgraded. I went back to the store the following day to get a copy of my contract cause they never gave me one when I upgraded and the staff where so rude they were quick to want to help me until I told them I wanted a copy of my contract, I finally got my contract and asked the consultant why she never explained to me about the 3 months remaining handset payment and all I got was sorry but it’s done know I must accept it and pay it. If I had known this before I upgraded I would of waited till the full 24 months has passed then upgraded as I can not afford this amount. This same store told me that they can assist in transferring my data from phone to phone but not on a Sunday as the lady does not work on a Sunday I went back on that Tuesday to be told it will take about an hour and will be a cost of R160 I said it’s fine but will return on that Saturday as I needed to get back to work. The Saturday I went to the store the lady helped me transfer my info, when I got home that night I checked my phone to start using it and NOTHIG was transferred now at this stage I am fuming now I had to go back to this shop the following day( note this is a Sunday and the lady that does the transfer will not be there) when I got there I explained why I was there the consultant went to the back and a gentleman from LG came out (I have an IPhone) to assist he didn’t even know what to do and told me to go home and use a app that didn’t even work, I asked to speak to the manager as I wanted my money back eventually the manager came out I explained what happened and he said sorry can not give my money back cause it is recorded on the machine and Vodacom as to sort it out not his problem and he will get the lady to call me the following day, I got a call from her to say I must come back I can’t keep going back I have work to do as well.

I want all this sorted out ASAP other wise I WILL be taking this to every social media platform and Helopeter as in all the years I have been with Vodacom I have never had this bad service if this can not be resolved I want my upgrade cancelled and I will return the phone and after the 24 months (original term) I will be cancelling my contract with Vodacom.

Your staff in shops and call centre is very very rude and need training on how to give customer service instead of seeing the commission at the end of the upgrade.

Hoping to hear from someone that knows how to deal with customers.