Discriminative appalling customer service from management

<p> <br />Vodacom</p> <p>Former best network provider, I'm really appalled by the lack of customer service this brand still carries</p> <p>Through it all,I might have had different numbers but they have always been vodacom because I've never been disappointed</p> <p>12/10/2016 I played playeveryday and won 10 minutes vc to vc minutes valid till 23h59 however I made a call less than 10 minutes around 21h00 and my call was charged with my airtime <br />Following day it was a Sunday I called in customer care where your Agent Tekiso was suppose to assist me but did not ,because of his lack of knowledge of vodacom products, prizes and validity<br />He simply point blank didn't take the time to find out how you guys have packaged or offer your services to us customers</p> <p>he arrogantly said I was suppose to use the voice bundle minutes won right after I won them after 10 minutes they had expired<br />That made me extremely angry and irritable as I had read and understood your terms and conditions, and had an sms that clearly stated otherwise, I told him since he is unable to assist me I want to speak to his manager as he is clueless</p> <p>The response I got is that these agents aren't under any supervision on Sundays as he said no one is available which I clearly couldn't understand ,there after he put me on hold without notice for another 25 minutes I think he wanted me to drop the call, I DIDN'T</p> <p>Another agent came on the line called Anne,who couldn't careless either,said I should SMS her the SMS to this number ********** 501 and they will send me a reference number which they did</p> <p>I then received this SMS Dear Customer, Your service request no. A2-1YV3-I0X1BK has been logged. We will contact you via sms, email or phone call within 2 working days. Vodacom Customer Care: 082111.<br />A<br />A day later I received this SMS<br />Dear Customer, please be advised the 10 minutes won were only valid for 10 minutes after the prize was allocated. As a once off gesture of goodwill we have credited you with R15.00 for the charged call. <br />Kind regards, Vodacom Customer Care Heather Janse Van Rensburg</p> <p>I found this to be rude firstly because there was no apology as the Agent and Network clearly was wrong Tekiso And Heather clearly don't know what they are doing, they have no idea about your services,summer campaigns, prizes and how long they valid for</p> <p>This Heather lady simply said its gesture of goodwill when they allocated my airtime back, Im furious, How dare she insults my intelligence ,even worse does so over an sms where im unable to reply? What is this? A circus? Where is the apology? Where is the grand customer service here? I rate her a Zero, there was no feedback on this, lets just say she was right she was then suppose to call me and explain to me,and then tell me what will be done regarding smses sent to us for transparency as time validity will have to be clear on smses but noooo She was WRONG and gave me *** service ,she is a wrong representative for VODACOM ,WHAT EXAMPLE DOES SHE LEAD FOR HER TEAM,WHAT A WASTE. *********** PEOPLE WORKING FOR THIS BRAND WILL BRING IT DOWN TO IT'S KNEES ONE DAY<br />I cant help but wonder if this so called customer service was seen as fit for me just because I'm black? Is this because I'm just a minority vodacom user who recharges with R29 or so</p> <p>All I wanted was to be treated fairly, and a priority and given proper service and feedback</p> <p>An apology would have been nice. And feedback not an insulting SMS as well as my airtime back</p> <p>I wouldn't even be here if I knew where to send my email to for compliants,I did send one to ********** I don't even know if they deal with such queries or not</p> <p>Anyway I've attached my prize validity SMS from my vodacom app. I've screenshot it please look at the validity time and tell me I'm stupid ..Again! as clearly vodacom thinks I am</p> <p><br />Samke Jili,</p>