LF
Leila F

1 reviews | Active since May 2017

19 Dec 2017, 16:34

************** and Humiliation!

To say I am disgusted, is an under statement. I walked into Vodacom Greenstone Mall- the branch closer to Game, with my fiancé on Sunday 17 December to renew/upgrade my contract. The staff were 'apparently' assisting another customer- who was clearly deaf and had down syndrome. (I am a registered nurse and was able to distinguish this) The second the customer left her seat to exit the store, All the employees looked at each other with utter shock and horror and began laughing- the white female behind the counter went as far as to look me in the face, expecting me to join in on the joke. Never got my upgrade and won't step foot into Vodacom Greenstone again. Very disappointed Vodacom. Hope your staff don't get a bonus this year- they don't deserve it!

0
Replies (2)
Vodacom
Vodacom's reply20 Dec 2017, 06:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Dec 2017, 10:14
Official

Dear Leila Fraser,

I do apologise for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

UW