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I received a call from sales people selling a modem and data. I signed up. I was told that it would be delivered to me free of charge. I am on the road all day and do not have a office address I could provide for delivery but gave up a address of a reletave that is on pention and that could accept the parcel on my behalf.

This now proves to be a problem after Vodacom got the address wrong twice already. Once they finally got that sorted they now claim they will not deliver my parcel unless ilI am there to sign for it personally. I am not office based and I am on the ROAD all day. I move between branches and clients all day and thus do not spend the whole day in one place EVER except on a weekend. They don't deliver on weekends so can't meet me half way on that one They won't let a family member sign on my behalf though that person has been given a copy of my ID proof of my address and all the rest. Still they refuse to deliver my parcel unless I am personally there. That is not possible as I'm on the road all day. The RAM courier service state they will deliver between 8am and 5pm. Does this mean because of my choice of career that I should be treated like this? Why should a client that is office based receive better treatment? Is it because it's more convenient for you VODACOM!!! Sinse when have you taken on the roll of dectatorship to your clients that keep you in business? Why can't you accommodate me? I have responded positively to your sales guys and now you have a attitude like you doing me a favour to belong to your network? I'm on the road all day. Thus I can not be at a set place ALL DAY. 1.Can you deliver to me on a weekend when I'm home and not at work? NO 2. Can you be more specific in timing of delivery so I can try and meet the courier ? NO 3. Can you deliver after 5 when I get home? NO 4. Can I go and collect my parcel from Ram or anyone else? NO As if that is not enough I called ********** . I spoke to a call centre staff member. This was unsatisfactory and asked to speak to her supervisor. One the "team leader" came onto the line again there was no joy. I was told to cancel my order and go to a Vodacom shop and go get something there. When I asked this person if they would give me the same deal as what I ordered I was told NO.

I then asked to speak to her boss and cot told she is the highest and there are nobody above her. That truely upset me and again I realised that the Vodacom attitude has become the very same as so many other corp companies where they make their own rules to suit them and they could simply not care about the smaller clients.

Why did you contact me in the first place VODACOM to sell me something if you cannot honour it???

Clearly you think you have enough clients and don't need more. The professionalism has taken a dive and you now turned into a discriminating corp that only do business that suits you.

I am badly disappointed and been disappointed by you before. Yet I gave you the benifits of the doubt.

Because I am not based at a set office space you now discreminate against me for my choice of career. This is not on. So many additional options I would have expected you to consider and yet your default ander is NO NO NO NO.

WHAT HAD BECOME OF YOU AND WHY DID YOU STOP CARING ABOUT YOUR CUSTOMERS?

You are hiding behind a bunch of dead end call centres that don't provide sullotions but rather read tape and no solutions. They Ecco your bad attitude and are your line of defence.

I am truely disappointed by who and what your organization stand for.

I know you won't miss my 2 or 3 lines if I cancel cos I'm only small fish. That is truely sad.

I will take my business to a network that would value me. I will not be held hostage by this organization.

I have been highly frustrated and sadly you have not made any attempt to assist me...your client. Instead YOU sold me something you now tell me to cancel and go elsewhere.

I AM TRUELY SHOCKED

My rating is 0