CvdM
Chris van der Merwe
1 reviews | Active since Dec 2019
09 Dec 2019, 11:48
Discriminating against current customers under debt review
Good day,
I’ve been a Vodacom customer for many years and always pay my account. I have included my vodacom account into my application and it has been approved by the court. Why do you not allow me to upgrade my account all of a sudden but I was allowed 2 years ago. Why do you not stick to the ruling of the court? Your department yet tells me that they will not be able to assist me at all. According to law I’m allowed to upgrade my account and it’s unacceptable that you are unwilling to assist me in the regard.
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Replies (2)
Vodacom's replyOfficial
09 Dec 2019, 12:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Dec 2019, 12:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CvdM
Chris van der Merwe's updateReviewer Update
10 Dec 2019, 09:56Dear Vodacom,
It doesn’t seem like you value your customers as you write a standard response just to make me think you care.
I still have not heard anything from anyone trying to assist me in this regard.
It doesn’t seem like you value your customers as you write a standard response just to make me think you care.
I still have not heard anything from anyone trying to assist me in this regard.
CvdM
Chris van der Merwe's update10 Dec 2019, 09:56
Reviewer Update
Dear Vodacom,
It doesn’t seem like you value your customers as you write a standard response just to make me think you care.
I still have not heard anything from anyone trying to assist me in this regard.
It doesn’t seem like you value your customers as you write a standard response just to make me think you care.
I still have not heard anything from anyone trying to assist me in this regard.