DISCRIMINATED AGAINST

<p> </p> <p>1stly to say i am astonished or flabbagasted by the terrifying service i've received from Vodacom is an understatement ... i have never felt so ******** by a Service provider... I actually think its high time someone does something about Vodacom's amiss service and i am gladly taking that responsibility upon myself and escalating this to the Public protector's office.... I am also raising awareness on the social networks and creating a petition against vodacom and am sure Millions will surface who've been enduring this atrocious service ... I actually know my rights and I will make sure that i use that knowledge to assist those falling short.</p> <p> </p> <p>Now my story which i'm sure will be belittled like the rest ... I went to Vodacom 3 times to do a simple PREPAID sim swop... I went there with an Affidivat stipulating that i've lost my phone and have been a victim of crime where i was ******, obviously my phone had a vodacom sim card in it which i wanted back... I was first told when i went that the system is offline ... i went again to the same Century City branch and was met with that *********** excuse again... I then enquired how long will it take for them to be back up and was informed after an hour or so... i went again the 3rd time.. and the lady took me in and spoke to one of her collegues whom i could clearly hear was refusing to assist me after having looked at me first... My skin is black so i get it, i'm used to *********** lazy *****s assuming that you are an imbicile just by the colour of your skin... The lady who i thought was assisting me is Cassidy, she then went to the following consultant who i could clearly hear as i'm sitting next to him stated that he needs to finish writing an email.. She then came back to patronize me by saying the system is offline again and now my question to her is that when u escorted me inside from the door werent you aware that the system is offline? Then why take me in the first place if had known about this?</p> <p> </p> <p>Some arrogant Imbicile by the name of Nigel came to intervene and told me that around century city there is another Vodacom outlet maybe their system will work?.. I stormed out to look out for that outlet and was advised that my documents will be scanned and the ETA for a response is 72hrs!!!! Imagine!!! By this time i saw red and went back to the initial branch i began in and asked for a manager who i was advised by the same Cassidy lady that is too busy to come and attend to me... she was standing next to this Nigel person and their deminour was damn right undermining me.... I get that the Branch normally serves white people who are perhaps seen as much superior than people of my colour but as long as i'm a customer to vodacom i will not have that... The Nigel person (calling him a service consultant will be a humiliation really towards people who actually pride themselves in Service delivery) ... went to as far as asking me what are they supposed to do if they are arguably "offline"... his response was that of a person who thinks i'm somewhat illeterate and he can just victimise ... I asked for both these "consultants" names and the lady gave me Cassidy and some funny surname and that Nigel **** right infront of my face when i asked him what his surname is and said its "Woodman" and his accomplice laughed ...</p> <p> </p> <p>I have never felt that naked and violeted by people entrusted to assist me and i wont rest until i bring them down along with their employer... I request two things from Vodacom for my sim wop to be done and i need video footage from the canal walk store showing that i have been there the number of times i claim to have been and their employee's behaviour hopping from one consultant to another and after their refusal to assist me ... she had the decence to come and sprout some offline **** to me... I am taking this to the public protector ... i am building a case and gathering eveidence... They even gave me some stupid service number C34 ... I wont rest until they are held accountable for victimising me like that</p> <p> </p> <p> </p> <p> </p>