BN
Blessing N
1 reviews | Active since Dec 2016
08 Dec 2016, 20:40
Discrepency on the statement
<p>vodacom acc #I ********** -7</p> <p>cell: ********** 821</p> <p>good day, i wish to raise a dispute and disatisfion against Vodacom.</p> <p> </p> <p>i took a contract with them and agreed ona monthlt debit of R95.00 incl vat. to my surprise in July they incorrectly charged me an amount of R1707.09 , this came with vat of R251.47 .</p> <p>i queried this with and they confirmed was an error and they were gonna reverse it. they however reversed les than what they had initially debited R1673.63 leaving on my account the vat amount which was charged based on the July's balance which was their fault also + the difference of the debit and a credit passed which is R33.46 i have been paying my monthly payments as per the agreement , anything else i am not liable for , they need to reverse whatever that is on their and close my contract. they have recently handed my account to their legal department and not allowing to close the account , contract supposed to have terminated begining of November 2016.</p> <p>i have been calling the call centre and getting promises but no action, all the agents will confirm the error and advise will get it fixed but nothing happens.</p> <p> </p> <p>please kindly take this up with them on my behalf.</p> <p> </p> <p>Rrgards</p> <p>B V Nyathi</p>
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Replies (3)
Vodacom's replyOfficial
09 Dec 2016, 06:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2016, 06:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
BN
Blessing N's updateReviewer Update
09 Dec 2016, 07:34And to add on to this, I have request that they cancel the debit order instruction after this ordeal and they seem to be putting charges for returned or failed debit orders which also brings up the balance wrongly.
Below is per the November 2016 statement
"Account number: Account holder: Outstanding balance: Dear Vodacom customer I ********** -7 BLESSING NYATHI R 649.28 The above payment amount was declined by your bank. Please ensure to pay the outstanding amount to avoid your Vodacom service from being suspended."
We wouldn't be conversing about this if the amount wrongly debited and vat on that amount was reversed in full, in that way my account would have continued with my normal monthly deductions of R95.00
BN
Blessing N's update09 Dec 2016, 07:34
Reviewer Update
And to add on to this, I have request that they cancel the debit order instruction after this ordeal and they seem to be putting charges for returned or failed debit orders which also brings up the balance wrongly.
Below is per the November 2016 statement
"Account number: Account holder: Outstanding balance: Dear Vodacom customer I ********** -7 BLESSING NYATHI R 649.28 The above payment amount was declined by your bank. Please ensure to pay the outstanding amount to avoid your Vodacom service from being suspended."
We wouldn't be conversing about this if the amount wrongly debited and vat on that amount was reversed in full, in that way my account would have continued with my normal monthly deductions of R95.00
BN
Blessing N's updateReviewer Update
11 Dec 2016, 22:10A gentleman by the name of Fabian called me from Vodacom after i have spoke to Casandra who also failed to assist me.
Fabian (Team leader) called on the 09/12/2016 at 11:11am we spoke, he kept on saying that i am liable for the fees and balance on the account and it seemed like he didnt understand a few things, he couldnt answer some questions that i had asked him, he eventually said that he is not able to log in on his system but he will log in and call me back and till today he havent called. i really think these people dont care about their client's and they working like robots. another think i am convinced that he was not at his desk or even at the office when he called me cause he couldnt refer to my account statement. i find him not client centric as well vey *********** as a team leader. i am utterly disgusted.
BN
Blessing N's update11 Dec 2016, 22:10
Reviewer Update
A gentleman by the name of Fabian called me from Vodacom after i have spoke to Casandra who also failed to assist me.
Fabian (Team leader) called on the 09/12/2016 at 11:11am we spoke, he kept on saying that i am liable for the fees and balance on the account and it seemed like he didnt understand a few things, he couldnt answer some questions that i had asked him, he eventually said that he is not able to log in on his system but he will log in and call me back and till today he havent called. i really think these people dont care about their client's and they working like robots. another think i am convinced that he was not at his desk or even at the office when he called me cause he couldnt refer to my account statement. i find him not client centric as well vey *********** as a team leader. i am utterly disgusted.