DISCREPANCY WITH CONTRACT SELECTED AND WHAT IS BILLED

I Have been a customer for over 20 years and contract you advised me that i was taking and what you are charging me for are 2 different things, you are robbing me and clearly after numerous attempts you are not prepared to do anything about it - Below is my correspondence, wish i could post my bill to show you the extra they have been charging me from the beginning of the year, i have 4 number on this contract and clearly they don't care to lose customers

Vuyelwa Dambe, Vodacom (External) 7:55 AM (4 hours ago)

to me

Hi Karen,

The data cannot be cancelled and even Upgrades confirmed that the data is part of the contract for this number *** if they cancel the data that will be cancelling the whole contract and that will mean you need to pay a penalty fee.

Thank you Regards

Vuyelwa Dambe Call Centre Coach | Vodacom SA Tech Mahindra Email ID: *** Email ID: ***

C2 General

From: Karen Perumal <***> Sent: Wednesday, June 26, 2024 2:36 PM

External Email: Be cautious about the sender email address, attachments and links. If uncertain use Report Message button. Please confirm that it has been cancelled

Kind Regards Karen Perumal

On Wed, Jun 26, 2024 at 8:14 AM Karen Perumal <***> wrote: Please remove the 1GB data im not going to argue with vodacom for something that clearly in black and white

Kind Regards Karen Perumal

On Wed, Jun 26, 2024 at 8:13 AM Vuyelwa Dambe, Vodacom (External) <***> wrote: Hi Karen,

They advised that if they include the 1GB data top up and the CLIP then the amount was R1097 and not R1001. R1001 is only for the device and line rental Samsung Galaxy S23 FE + 2.4 GB data+ 200 calling minutes.

I will call you at 10 if that is ok.

Regards

Vuyelwa Dambe Call Centre Coach | Vodacom SA Tech Mahindra Mobile: *** Email ID: *** Email ID: ***

C2 General

From: Karen Perumal <***> Sent: Wednesday, June 26, 2024 8:00 AM To: Vuyelwa Dambe, Vodacom (External) <***> Subject: Re: Vodacom Upgrades External Email: Be cautious about the sender email address, attachments and links. If uncertain use Report Message button. Good Day Vuyelwa

By doing that would they not go against the deal that was initially offered to me whereby 1GB was included in the tablet deal

Samsung Galaxy S23 FE + 2.4 GB data+ 200 calling minutes + Samsung galaxy Tab A9 +1 GB data (R1001-00 X 24 MONTHS) Caller line identity-(R9-00) Recurring 1GB data -(87-00) TOTAL-R1097-00 Kind Regards Karen Perumal

On Wed, Jun 26, 2024 at 7:19 AM Vuyelwa Dambe, Vodacom (External) <***> wrote: Hi Karen,

Thank you for your patience.

The Upgrades team advised that if they remove the 1GB data top up this number *** will not receive any data.

Please confirm if we should go ahead and cancel the data.

Thank you Regards

Vuyelwa Dambe Call Centre Coach | Vodacom SA Tech Mahindra Email ID: *** Email ID: ***

C2 General

From: Karen Perumal <***> Sent: Tuesday, June 25, 2024 10:48 AM To: Vuyelwa Dambe, Vodacom (External) <***> Subject: Fwd: Vodacom Upgrades You don't often get email from ***. Learn why this is important External Email: Be cautious about the sender email address, attachments and links. If uncertain use Report Message button. Good Day Vuyelwa

Kindly refer to my correspondence below i do no want that recurring data for R87, i just want the plan for R1001 + R9 CLI

Kind Regards Karen Perumal ***

---------- Forwarded message --------- From: Cristelda Pillay, Vodacom (External) <***> Date: Wed, Jan 24, 2024 at 10:24 AM Subject: Re: Vodacom Upgrades To: Karen Perumal <***>

Hi Karen,

Your order has been submitted, can you please view payment on the number *** below as i am unable to send you an attachment.

Samsung Galaxy S23 FE + 2.4 GB data+ 200 calling minutes + Samsung galaxy Tab A9 +1 GB data (R1001-00 X 24 MONTHS) Caller line identity-(R9-00) Recurring 1GB data -(87-00) TOTAL-R1097-00

Kind regards Cristelda P