Discrepancy in My Vodacom Bill and Misleading Information

Good day.

I would like to bring to your attention an issue I am experiencing with my Vodacom account.

On 27 February 2026, I took out a contract for two devices at Eastgate Mall. Before signing the contract, I asked whether there would be any additional charges beyond what was discussed, and I was assured there would not be. I was only required to pay an activation fee for the SIM card and the phones, which I paid on the day.

The representative at Eastgate Mall advised me that once my data or airtime finishes, I do not need to top up through Vodacom. Instead, I could top up myself if needed, or wait for the new month if I choose not to. Based on this, I was expecting my monthly bill to be around R1037.96, as was indicated on the paperwork I signed.

However, I have received a bill of R1435.87, which is significantly higher than what was initially presented to me. This discrepancy is very disappointing, especially considering I was misled about the charges. Had I known the actual costs, I might have opted for Telkom instead as I have taken phones with them twice.

I contacted Vodacom customer service to request a breakdown of my bill. I was informed that I am being charged for data and minutes allocated to me, which contributes to the higher amount. Additionally, I was billed twice for R90.00, which is incorrect, and I have to pay for someone's mistake.

Please review and rectify this issue. My expected monthly bill was supposed to be R1037.96, as advised by Torrence/Terrence Mabato at Eastgate Mall when I signed up. I chose Vodacom because I believed it would be within my budget, but this unexpected increase is now putting me out of my financial comfort zone.

If this issue is not resolved promptly, I will have no choice but to escalate this matter to ISPA/ICASA.

I appreciate your prompt attention to this matter.