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Antoinette N
1 reviews | Active since May 2018
14 Oct 2019, 09:04
Discrepancies with my account
Once again there are discrepancies with my account. The app shows one amount and the customer care gives me another amount? To top it all I don't have any signal to receive incoming calls at my home address which I have never experienced before.
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Vodacom's replyOfficial
14 Oct 2019, 10:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2019, 10:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Antoinette N's updateReviewer Update
14 Oct 2019, 12:53So this is just getting better. I phoned this morning to log a request on another Vodacom contract as our entire household and Street in a 200m radius is without Vodacom signal since Friday. I received a log number and when I phoned to follow up I was told that instead of 2 working days this could take up to 14 working days and there is absolutely nobody I can speak to and I would just have to wait. This is absolutely terrible customer service and I would expect that I would be able to at least speak to somebody in the Department that this fault log has been escalated to. The customer care consultant made it very clear that she thinks I am the one not understanding and that I must just wait. So this just means once again that Vodacom's customer service is absolutely appalling!!
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Antoinette N's update14 Oct 2019, 12:53
Reviewer Update
So this is just getting better. I phoned this morning to log a request on another Vodacom contract as our entire household and Street in a 200m radius is without Vodacom signal since Friday. I received a log number and when I phoned to follow up I was told that instead of 2 working days this could take up to 14 working days and there is absolutely nobody I can speak to and I would just have to wait. This is absolutely terrible customer service and I would expect that I would be able to at least speak to somebody in the Department that this fault log has been escalated to. The customer care consultant made it very clear that she thinks I am the one not understanding and that I must just wait. So this just means once again that Vodacom's customer service is absolutely appalling!!