AM
Ann M
1 reviews | Active since Nov 2018
06 Dec 2020, 12:23
Discrepancies regarding tickets
I bought 1 gig video ticket yesterday while i was dowloading videos I could not connect anymore I called vodacom@20:54 I spoke to Leticia I advised the issue she advised that she is going to reimburse 7 as I used the gig I advised that I do not want money back I want the same ticket that i bought ,she put on hold and I advised that she will reset my phone and everything I waited until 23:59 trying to connect but nothing ,it's I not the first time this occured vodacom are ****med trying to make money out of us
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Dec 2020, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2020, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AM
Ann M's updateReviewer Update
09 Dec 2020, 05:23Vodacom never contacted me I think the ombudman will be able to sort it out.as yesterday again there was no network and I bought 1 gig a@ 18:00 and I was left with 940. 10 mb when I went to bed at 21:45 I called vodacom and I spoke to Nancy who promised to contact me to check if it is working,i did not receive the csll
This a businesss strategy fòr vodacom you buy data they close your network in order they can resell the data again to other people
I want my 940. 10 data and my 894.9 vodacom ticket video.
This network is nonsense!
This a businesss strategy fòr vodacom you buy data they close your network in order they can resell the data again to other people
I want my 940. 10 data and my 894.9 vodacom ticket video.
This network is nonsense!
AM
Ann M's update09 Dec 2020, 05:23
Reviewer Update
Vodacom never contacted me I think the ombudman will be able to sort it out.as yesterday again there was no network and I bought 1 gig a@ 18:00 and I was left with 940. 10 mb when I went to bed at 21:45 I called vodacom and I spoke to Nancy who promised to contact me to check if it is working,i did not receive the csll
This a businesss strategy fòr vodacom you buy data they close your network in order they can resell the data again to other people
I want my 940. 10 data and my 894.9 vodacom ticket video.
This network is nonsense!
This a businesss strategy fòr vodacom you buy data they close your network in order they can resell the data again to other people
I want my 940. 10 data and my 894.9 vodacom ticket video.
This network is nonsense!
Vodacom's replyOfficial
09 Dec 2020, 14:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2020, 14:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
AM
Ann M's updateReviewer Update
10 Dec 2020, 12:11Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Consumer Website Team
This is a private response I receive I want my ticket and data!!
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Consumer Website Team
This is a private response I receive I want my ticket and data!!
AM
Ann M's update10 Dec 2020, 12:11
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Consumer Website Team
This is a private response I receive I want my ticket and data!!
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Consumer Website Team
This is a private response I receive I want my ticket and data!!