Discrepancies and seriously Bad service

<p>Hello Peter</p> <p>Well in November 2016 we took out our 25th business contract with Vodacom Cresta (top shop on the 2nd floor, not the one next to Clicks on the ground floor). They pride themselves in servicing Corporate Business from their so called head office at Clearwater. They deliver your phone, 3G etc to your offices and give a real corporate service, according to them. Well we have been with them a number of years and have had a few glitshes here and there, but nothing that could not be resolved. As we have been with them a number of years a got to know the people we dealt with farely well they where very well aware that all our business contracts have insurance to the point that they always loaded insurance as a norm on any new or upgraded contract. Well so we thought !!!!!</p> <p>In Feb 2017 one of our users who had her phone since November 2016 (the 25th contract mentioned above) had her iPhone6+ damaged in an accident and we contacted Vodacom CRESTA for an insurance claim, only to find that they neglected to add insurance to this particular contract, the supporting documentation that was the insurance part of the contract has been removed and was not made available to us upon several requests, which became in our opinion a coverup of someones negligance.</p> <p>WE reported it to the branch manager who clearly has 0 authority to do anything about it and just kept saying that the owner would contact us to get a resolution. This carried on for a few weeks and we were just given the usual Vodacom Cresta run around, until one friday afternoon at 16:30 when the owner finally contacted us and said that he would assist. He was going to check how much revenue he was making from our R20000 to R41000 monthly account and get back to us with a solution. He did eventually call back and stated that as he does not make very much from our contracts (which may i add are 10 RED advantage cell phone and 15 x 3GB, 5GB, 20GB Data contracts) he can only assist by offering us a normal discontinued iPhone 6 at R9100 excl VAT. Nothing about the fact that our 25th contract was neglected to be placed on insurance by his staff (which i can mention by name, as we always dealt with the same people, so they knew very well our requirements) and we have heard nothing since.</p> <p> </p> <p>We ended up calling a Vodacom Regional Manager which is apparently the person that deals with Branches and spesifically Vodacom Cresta's customer related issues. Well let me tell you, do not even waist your time, we have left several messages on her cellphone. This must be the hardest working person at Vodacom, as there is no way you will get hold of this person who is apparently the only hope to a solution from Vodacom.</p> <p> </p> <p>So let this be a warning to all corporates out there thinking of taking a business contract with Vodacom Cresta, thinking that your business cellphone requirements are in good hands, THEY ARE NOT !!!</p> <p> </p> <p>We are definitely moving our 25 contracts and our measily R20 000+ a month cellphone expense to another service provider, as Vodacom may be the lagerst cellphone service provider, but have the smallest customer care, service quality of any company in South Afrika.</p> <p> </p> <p>I welcome any solution driven contact from Vodacom, be it Vodacom Cresta or The Regional Manager who can never be reached, my no. is ********** which i doubt will happen</p>