Discracefully, Poor & appalling service. Vodacom refuses to cancell my account

I have been a Vodacom contract customer for a while now and all was well until my financial situation changed and i had to request premature cancellation on all my 3 accounts. In March I called and was told I need to pay before end of March in order to avoid April statements. Long story short about R8500.00 was paid and proof of payments were faxed and emailed. My nitemare began, today 10 April i have spoken to the entire vodacom staff, some of whom do not have a clue what they are talking about, being sent from cancellation to accounts to customer care departments and still my accounts have not been cancelled. My R8500 payments cannot be traced despite me sending numerous proof of payments and cherry on top the cancellation department tells me i need to contact accounta and ask them to check their backlock. I MEAN REALLY.

An April invoice will soon be out, which im told im liable for. I regret the day I ever chose Vodacom to be my network service provider. What does a customer need to do or how many calls and ******** consultants does one need to go through to get proper and efficient serbice from Vodacom.