Discraceful Vodacom

I've been a client of Vodacom for 25 years, since their existence (1994) in South Africa. A few years back I had a problem with my Son's Dokki watch contract which took nearly 2 years to resolve, no thanks to useless Zak. 2 years ago I took out a contract/renewed my contract for a CAT phone. In the 2 year period it had been in for repairs 5 times (a repair would normally take 2 months to resolve) for the same problem, clients could not hear me on the call. The phone was then one and a half week out of warrantee. Vodacom did not want to repair the phone. I complained and they reluctantly "repaired" the phone. 2 days after receiving the phone back same problem. So I have now sent it in for the sixth time. I asked for a refund. Ayanda, Hillcrest 4U Manager and Lee, the Regional Manager tried their best to assist me with this problem. If the competitor reads this complaint, do yourself a favour, seek Ayanda and Lee and employ them within your establishment. They are the most fantastic, honest and sincere employees. Vodacom certainly does not deserve such quality people. Today I was told Vodacom will not refund me, case closed. Well I tell you what you useless bunch of *******, you gladly took my money every month for 25 years and now you through me out to the dogs. I've been in business for 28 years and I am well connected and respected. I am going to make sure thousands of people, first hand, hear my full version of how you treated me. You are certainly going to lose future business. I have contacted Telkom, what a lovely friendly and helpful establishment, I'm moving all my business immediately to them. Shame on you, you are disgraceful Vodacom.