Discouraged and annoyed , lack of service

I really don't know what to do anymore, Vodacom is giving me the worst experience, I have been with them for a number of years so when I wanted fibre I opted for them, I logged the relocation request on the 23 Septemeber 2020 and to this day I have no fibre and have not heard anything from them. I have been calling the call centre and each day is the same thing, we are sending an email to the relocation team and will get back to you, so one has gotten back to me and each time I call it seems like am logging a new enquiry. and what is the point the the rating after the calls if no one follows up... to this day am still without fibre and am paying because I have a contract with , it is very unprofessional. I believe its time I found a new service provider