MW
MERCY W
1 reviews | Active since Dec 2021
24 Jan 2025, 14:30
**** discount oupons
Their V Up discount doesn't have promo code, when I buy electricity or pay dstv via vodapay it needs a promo code or it doesn't discount. I called twice and was referred to their bot which "allegedly" referred me to a human being who promised to call me but she didn't. Their coupons are expiring on the 29th Jan 2025.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Jan 2025, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jan 2025, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MW
MERCY W's updateReviewer Update
27 Jan 2025, 08:24Went back to Vodacom Support, Tobi is definitely a waste of time, I was given Matshidiso to chat with, she called me as I couldn't understand what she was saying. Matshidiso was of great help, she did her best not only by explaining but by going with me step by step on how to retrieve the coupons. I even got 18.8kw extra for electricity. Yipeeee, she deserves a 100% on job well done. As for Tobi, he/she is veeeeery unnecessary. Thank you Matshidiso, now I know💃💃💃💃
MW
MERCY W's update27 Jan 2025, 08:24
Reviewer Update
Went back to Vodacom Support, Tobi is definitely a waste of time, I was given Matshidiso to chat with, she called me as I couldn't understand what she was saying. Matshidiso was of great help, she did her best not only by explaining but by going with me step by step on how to retrieve the coupons. I even got 18.8kw extra for electricity. Yipeeee, she deserves a 100% on job well done. As for Tobi, he/she is veeeeery unnecessary. Thank you Matshidiso, now I know💃💃💃💃
Vodacom's replyOfficial
27 Jan 2025, 08:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning you have confirmed that you have been assisted this morning with the promo codes. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jan 2025, 08:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning you have confirmed that you have been assisted this morning with the promo codes. Regards Vodacom Consumer Website Team
Best regards,