Discontinued number

Since Friday 2021/05/21 my phone lost all connection and anyone that tries to phone me gets a message that my number does not exist. Yesterday (Monday, 2021/05/24) I contacted customer care by email to find out what's going on, to be told my number has been discontinued due to non payment. I ran behind on payments on my contract last year due to losing some work due to covid. Since February there has been a debit order set up to pay my account.

So, my number has been discontinued without any communication from you (no calls, sms' or emails), could you not have contacted me in any way to let me know that there's hasn't been any payments on my account? There had been an arrangement with your collections department to take debit orders from my bank account. I checked my bank statements and after March there has been no debit orders that went off.

Oh, and the number still had prepaid airtime and data on it, paid for out of my own pocket.

Way to give a customer of close to a decade the finger.