bN
brent N
1 reviews | Active since Aug 2016
17 Aug 2016, 19:07
Disconnection without warning
<p>Tuesday the 16 of August for some reason I could not make any calls or use my cellular data on my mobile phone. I called Vodacom customer care and was informed that there was a Pre Legal attached to my contract. Customer care said I would need to contact the relative department but they were closed already as it was 5 30pm. This morning I contacted the relative department and was told that they would remove the so called "pre legal" error code and I should try make a call 15 mins later. They would also call me with feedback within those 15 minutes, that didn't happen. A hour later I made another call to the relative department. This time I was told it would take up to 48 hours but would most likely be well within that. After having a rant at the gentleman on the very same call he then said it would take 5 hours. A big change from 48 to 5 hours. This was at 11am. By 16 30 I was still not connected. It's now 9pm and more than 24 hours disconnected For an unexplained reason with an account with is paid up to date?? What's going on?? Shocking!!!</p>
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Replies (3)
Vodacom's replyOfficial
18 Aug 2016, 05:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Aug 2016, 05:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
bN
brent N's updateReviewer Update
18 Aug 2016, 18:24I received no phone call or any sort of response from Vodacom today!!! All areas of your customer service are poor. another day spent on the customer care useless line trying to sort this issue out. The so called 5 hours has now turned to 48.
I made a turn at the cape gate branch to see if they could sort it out but was told that my migration is still pending. The consultant told me that it would be connected this evening but that he was going out on a limb by saying that.. Those were his words! If it wasn't connected by tomorrow then he would request for them to rush the process which would also take 24 hours. I was staying relatively calm but inside raging at Vodacom! This is clearly not my problem and why should I sit without services because of an issue I clearly can't resolve. Surely Vodacom will need to reimburse me for this... I was told they could request a reimbur*****t and hear what they say??? So it's not a given that I would be compensated for this. If I'm not connected by tomorrow you can take your phone and contract back and I will go elsewhere!!!
bN
brent N's update18 Aug 2016, 18:24
Reviewer Update
I received no phone call or any sort of response from Vodacom today!!! All areas of your customer service are poor. another day spent on the customer care useless line trying to sort this issue out. The so called 5 hours has now turned to 48.
I made a turn at the cape gate branch to see if they could sort it out but was told that my migration is still pending. The consultant told me that it would be connected this evening but that he was going out on a limb by saying that.. Those were his words! If it wasn't connected by tomorrow then he would request for them to rush the process which would also take 24 hours. I was staying relatively calm but inside raging at Vodacom! This is clearly not my problem and why should I sit without services because of an issue I clearly can't resolve. Surely Vodacom will need to reimburse me for this... I was told they could request a reimbur*****t and hear what they say??? So it's not a given that I would be compensated for this. If I'm not connected by tomorrow you can take your phone and contract back and I will go elsewhere!!!
bN
brent N's updateReviewer Update
27 Aug 2016, 06:27So after 3 days of no phone I finally got reconnected. After I told the consultant that if it was not connected within the hour I would cancel the contract. I was just happy I could use my phone! It was not a pleasant experience and I hoped it would never occur again.. Well...
Yesterday at around 6 30pm I realised my data was not working and when trying to make a call it said my account was suspended. Ok so what had happened now?? This is on the 26th of the month, I have not even had this contract for a month and now another issue. Once I again I'm cut off without any notice!!!! I called customer care and was told that my account is not in arrears but that I actually have reached my credit limit??!! My account was sitting at R2400. My contract is only R1190?? Vodacom are quick to cut you off and ask for money. But when they cut you off for a ***** up on their part. What then?? I am not making a payment. It's what I have a debit order for on the 1st of the month. I am going to the voda shop in cape gate this morning, if they are not able to switch me back on then and there I'm leaving the phone there and cancelling my contract.
bN
brent N's update27 Aug 2016, 06:27
Reviewer Update
So after 3 days of no phone I finally got reconnected. After I told the consultant that if it was not connected within the hour I would cancel the contract. I was just happy I could use my phone! It was not a pleasant experience and I hoped it would never occur again.. Well...
Yesterday at around 6 30pm I realised my data was not working and when trying to make a call it said my account was suspended. Ok so what had happened now?? This is on the 26th of the month, I have not even had this contract for a month and now another issue. Once I again I'm cut off without any notice!!!! I called customer care and was told that my account is not in arrears but that I actually have reached my credit limit??!! My account was sitting at R2400. My contract is only R1190?? Vodacom are quick to cut you off and ask for money. But when they cut you off for a ***** up on their part. What then?? I am not making a payment. It's what I have a debit order for on the 1st of the month. I am going to the voda shop in cape gate this morning, if they are not able to switch me back on then and there I'm leaving the phone there and cancelling my contract.