Disconnection after Transfer of Ownership of Deceased Husband's Fiber Account

Requested transfer of my Deceased husband's fiber line 11.08.2021. According to the agents that I spoke the turnaround time for transfer is 7-14 days. After calling Vodacom every day from the 11.08, eventually I received a message from the Facebook team that the transfer of the line was done on 30.08.2021. Order number is SO***. I specifically asked the Vodacom agents if there will be a disconnection with the transfer and all of them said No. The agent that did the transfer of ownership is Clint Thomson and he assured me that the line will be active after the transfer. Since 6pm last night, the fiber line has been disconnected. I have called numerous times, Ref No: SR*** given. I work from home and require the fiber as this is my livelihood. Vodacom disconnected my fiber so quick, why cant they re-connect as quick?