VD
Vivian D
1 reviews | Active since Jun 2025
21 Aug 2025, 14:17
Disconnected simcard
Someone please tell me why my Vodacom simcard has been disconnected to the network for over a month now! I called their customer care and got through to an Ai-TOBI! Of course Tobi didn't know how to assist me so I kept on calling trying to get to a human, that didn't go well either. I emailed their customer service and guess who I got there? TOBI the unintelligent Ai! No help! What's app- Same thing!
I can't load airtime, I can't buy data, I can't make or receive calls, I can't send or receive smses- anything that requires a simcard.
Can a Vodacom representative tell me why this is happening and please resolve it.
Helpful (0)
Replies (14)0
Replies (14)
Vodacom's replyOfficial
22 Aug 2025, 07:51 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2025, 07:51
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Aug 2025, 08:49Dear Vivian,
We are unable to reach you on the listed number, to further assist, kindly provide us with:
- Your contact number.
- A time to call you.
We await your response.
Regards
Consumer Website Team
We are unable to reach you on the listed number, to further assist, kindly provide us with:
- Your contact number.
- A time to call you.
We await your response.
Regards
Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2025, 08:49
Official
Dear Vivian,
We are unable to reach you on the listed number, to further assist, kindly provide us with:
- Your contact number.
- A time to call you.
We await your response.
Regards
Consumer Website Team
We are unable to reach you on the listed number, to further assist, kindly provide us with:
- Your contact number.
- A time to call you.
We await your response.
Regards
Consumer Website Team
Best regards,
VD
Vivian D's updateReviewer Update
22 Aug 2025, 19:13How is it that your representative sent me an email around 6pm letting me know that they've made multiple attempts trying to reach me, and therefore, they are closing my complaint? I wish I was making this up!
Not only does it show that they have NO CLUE what my complaint is about but it also shows they have absolutely no intention of assisting me!
They must've tried to call me but how do you call someone who's complaint is "disconnected simcard" where I've carefully detailed all the things I cannot do due to this disconnection. I can't make or receive calls, can't make or receive smses, can't buy data etc. How did this genius figure out their calk would magically get through to me so that they can somehow assist me?
For the life of me I DO NOT UNDERSTAND VODACOM STAFF. It's as if Vodacom goes out of their way to hire a very special bunch of the population. I can say this because I got unfairly blacklisted by Vodacom due to this same thing! Blacklisted for a contract I settled in advance. 🤦🏾♀️
Not only does it show that they have NO CLUE what my complaint is about but it also shows they have absolutely no intention of assisting me!
They must've tried to call me but how do you call someone who's complaint is "disconnected simcard" where I've carefully detailed all the things I cannot do due to this disconnection. I can't make or receive calls, can't make or receive smses, can't buy data etc. How did this genius figure out their calk would magically get through to me so that they can somehow assist me?
For the life of me I DO NOT UNDERSTAND VODACOM STAFF. It's as if Vodacom goes out of their way to hire a very special bunch of the population. I can say this because I got unfairly blacklisted by Vodacom due to this same thing! Blacklisted for a contract I settled in advance. 🤦🏾♀️
VD
Vivian D's update22 Aug 2025, 19:13
Reviewer Update
How is it that your representative sent me an email around 6pm letting me know that they've made multiple attempts trying to reach me, and therefore, they are closing my complaint? I wish I was making this up!
Not only does it show that they have NO CLUE what my complaint is about but it also shows they have absolutely no intention of assisting me!
They must've tried to call me but how do you call someone who's complaint is "disconnected simcard" where I've carefully detailed all the things I cannot do due to this disconnection. I can't make or receive calls, can't make or receive smses, can't buy data etc. How did this genius figure out their calk would magically get through to me so that they can somehow assist me?
For the life of me I DO NOT UNDERSTAND VODACOM STAFF. It's as if Vodacom goes out of their way to hire a very special bunch of the population. I can say this because I got unfairly blacklisted by Vodacom due to this same thing! Blacklisted for a contract I settled in advance. 🤦🏾♀️
Not only does it show that they have NO CLUE what my complaint is about but it also shows they have absolutely no intention of assisting me!
They must've tried to call me but how do you call someone who's complaint is "disconnected simcard" where I've carefully detailed all the things I cannot do due to this disconnection. I can't make or receive calls, can't make or receive smses, can't buy data etc. How did this genius figure out their calk would magically get through to me so that they can somehow assist me?
For the life of me I DO NOT UNDERSTAND VODACOM STAFF. It's as if Vodacom goes out of their way to hire a very special bunch of the population. I can say this because I got unfairly blacklisted by Vodacom due to this same thing! Blacklisted for a contract I settled in advance. 🤦🏾♀️
Vodacom's replyOfficial
23 Aug 2025, 16:47Dear Vivian
We are sorry to hear of the circumstances under which your posting has reached us, and we do apologize for the inconvenience caused. Kindly be advised we have requested the Hellopeter Team Consultant to reach out to you again. Kindly allow them to then investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
RegardsVodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us, and we do apologize for the inconvenience caused. Kindly be advised we have requested the Hellopeter Team Consultant to reach out to you again. Kindly allow them to then investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2025, 16:47
Official
Dear Vivian
We are sorry to hear of the circumstances under which your posting has reached us, and we do apologize for the inconvenience caused. Kindly be advised we have requested the Hellopeter Team Consultant to reach out to you again. Kindly allow them to then investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
RegardsVodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us, and we do apologize for the inconvenience caused. Kindly be advised we have requested the Hellopeter Team Consultant to reach out to you again. Kindly allow them to then investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
RegardsVodacom Consumer Website Team
Best regards,
VD
Vivian D's updateReviewer Update
27 Aug 2025, 18:37It's been 4 days. Nobody has contacted me yet. It has affected my banking App and Vodacom is not helping at all
VD
Vivian D's update27 Aug 2025, 18:37
Reviewer Update
It's been 4 days. Nobody has contacted me yet. It has affected my banking App and Vodacom is not helping at all
VD
Vivian D's updateReviewer Update
27 Aug 2025, 18:40I don't not know if I need to state this as well but my simcard is disconnected, which means I can't make or receive call, smses etc. Which also means that a phone call from a Vodacom representative will most likely not get through to me. It woupd make sense to rather communicate with me via email. Vodacom, you already have my email address and have used it many times before.
VD
Vivian D's update27 Aug 2025, 18:40
Reviewer Update
I don't not know if I need to state this as well but my simcard is disconnected, which means I can't make or receive call, smses etc. Which also means that a phone call from a Vodacom representative will most likely not get through to me. It woupd make sense to rather communicate with me via email. Vodacom, you already have my email address and have used it many times before.
Vodacom's replyOfficial
28 Aug 2025, 12:20Dear Vivian
May you please provide an alternate contact number as we are not reaching you on the number which you have provided.
Regards
Vodacom Consumer Website team
May you please provide an alternate contact number as we are not reaching you on the number which you have provided.
Regards
Vodacom Consumer Website team
Best regards,
Vodacom's reply28 Aug 2025, 12:20
Official
Dear Vivian
May you please provide an alternate contact number as we are not reaching you on the number which you have provided.
Regards
Vodacom Consumer Website team
May you please provide an alternate contact number as we are not reaching you on the number which you have provided.
Regards
Vodacom Consumer Website team
Best regards,
VD
Vivian D's updateReviewer Update
28 Aug 2025, 18:10***
VD
Vivian D's update28 Aug 2025, 18:10
Reviewer Update
***
Vodacom's replyOfficial
29 Aug 2025, 17:52Hi Vivian,
Thank you for your post.
Our team will be in contact with you very soon.
Regards,
Vodacom Consumer Website team
Thank you for your post.
Our team will be in contact with you very soon.
Regards,
Vodacom Consumer Website team
Best regards,
Vodacom's reply29 Aug 2025, 17:52
Official
Hi Vivian,
Thank you for your post.
Our team will be in contact with you very soon.
Regards,
Vodacom Consumer Website team
Thank you for your post.
Our team will be in contact with you very soon.
Regards,
Vodacom Consumer Website team
Best regards,
VD
Vivian D's updateReviewer Update
01 Sept 2025, 13:36Good day,
I still haven't had a Vodacom representative contact me.
I still haven't had a Vodacom representative contact me.
VD
Vivian D's update01 Sept 2025, 13:36
Reviewer Update
Good day,
I still haven't had a Vodacom representative contact me.
I still haven't had a Vodacom representative contact me.
Vodacom's replyOfficial
02 Sept 2025, 11:32HI Vivian,
Thank you for taking our call yesterday.
As discussed, you may reply to this post once you've procurred a new SIM, we will assist with a SIM Swap.
We await your response.
Regards,
Vodacom Consumer Website team
Thank you for taking our call yesterday.
As discussed, you may reply to this post once you've procurred a new SIM, we will assist with a SIM Swap.
We await your response.
Regards,
Vodacom Consumer Website team
Best regards,
Vodacom's reply02 Sept 2025, 11:32
Official
HI Vivian,
Thank you for taking our call yesterday.
As discussed, you may reply to this post once you've procurred a new SIM, we will assist with a SIM Swap.
We await your response.
Regards,
Vodacom Consumer Website team
Thank you for taking our call yesterday.
As discussed, you may reply to this post once you've procurred a new SIM, we will assist with a SIM Swap.
We await your response.
Regards,
Vodacom Consumer Website team
Best regards,
Vodacom's replyOfficial
03 Sept 2025, 15:55Dear Vivian,
Despite several attempts to get in touch, we’ve been unable to reach you.
As such, we’ll be closing your query from our side for now.
Should you need further assistance, kindly respond to the email we've sent to ***, or update on us on this platform
We’ll be happy to help.
Regards,
Vodacom Consumer Website Team
Despite several attempts to get in touch, we’ve been unable to reach you.
As such, we’ll be closing your query from our side for now.
Should you need further assistance, kindly respond to the email we've sent to ***, or update on us on this platform
We’ll be happy to help.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2025, 15:55
Official
Dear Vivian,
Despite several attempts to get in touch, we’ve been unable to reach you.
As such, we’ll be closing your query from our side for now.
Should you need further assistance, kindly respond to the email we've sent to ***, or update on us on this platform
We’ll be happy to help.
Regards,
Vodacom Consumer Website Team
Despite several attempts to get in touch, we’ve been unable to reach you.
As such, we’ll be closing your query from our side for now.
Should you need further assistance, kindly respond to the email we've sent to ***, or update on us on this platform
We’ll be happy to help.
Regards,
Vodacom Consumer Website Team
Best regards,
VD
Vivian D's updateReviewer Update
05 Sept 2025, 12:26Good day,
Apologies for the delay in getting a new simcard, I've been busy. I appreciate your patience in following through. I finally got the Sim and I'm ready for a sim swap. You can call me now.
Apologies for the delay in getting a new simcard, I've been busy. I appreciate your patience in following through. I finally got the Sim and I'm ready for a sim swap. You can call me now.
VD
Vivian D's update05 Sept 2025, 12:26
Reviewer Update
Good day,
Apologies for the delay in getting a new simcard, I've been busy. I appreciate your patience in following through. I finally got the Sim and I'm ready for a sim swap. You can call me now.
Apologies for the delay in getting a new simcard, I've been busy. I appreciate your patience in following through. I finally got the Sim and I'm ready for a sim swap. You can call me now.
Vodacom's replyOfficial
06 Sept 2025, 09:09Dear Customer,
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2025, 09:09
Official
Dear Customer,
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,