Disconnected service

Had an account with Vodacom since January 2004, with same bank account for debit order going through every month. At end of November 2017, for some reason the debit order did not go through and neither in December, despite funds being available. Vodacom due to non payment suspended my account. No reason given for debit order not being processed. Phoned a week ago, explaining I needed the service reconnected as ABSA sends confirmation text for once off payments and cant do payments or adjust daily credit limits due to suspended service. The customer service person I spoke to said 2 to 3 days and service would be resumed. Still not connected and I'm overseas unable to do my business banking. Despite the urgency of re-establishing my service being explained, all I get is more requests for acc.numbers and other details. Had I been in South Africa and experienced this poor service and lack of urgency, I would have changed cell phone service providers. As I am overseas and have to wait until somebody eventually does something, I am hoping that HelloPeter may be of assistance