HVDD
Hugo Van Den Dool

1 reviews | Active since Oct 2010

27 Jun 2016, 12:07

Disconnected for no reason

<p>I have spent the last 3 and a half weeks trying to get a service that I am paying for reconnected. Broadband connect LTE that costs me R880 a month had a service inhibitor put on it for no reason. I have spent countless hours explaining my situation over and over again only to have to do it all again ..... and again......and again.</p> <p>What part of "breach of contract" and "paying for ZERO SERVICE" do you not under syndrome? .</p> <p>Will I ever see an apology? Will I get a credit? Not in a week of Sunday's.</p> <p>Of the 5 accounts I had I have already cancelled 2.</p> <p>Most importantly will I remain a customer..... </p> <p>Depends on how VODACOM handles this.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2016, 05:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team