Disconnected for days

This ends up being quite a long story but essentially since Vodacom upgraded their system. It was too difficult to set up a debit order for our account because at the time it required driving to the only vodacom store with the new system. Since then the account has to be paid by physically going to the store which is difficult when people are busy. The account went into arrears but it was paid and I received a message saying I would be reconnected in 2-5 hours. It has now been several days and I have rebooted my phone multiple times and I am still disconnected.