JR
Jaun R

1 reviews | Active since Apr 2015

16 Apr 2015, 10:37

Disconnected Cell Phone

I've had a Vodacom Contract for more than 7 years with no problems in the past. However in March '15 I was going through an financial situation and was in arrears with payment. a Gentlemen from Vodacom accounts did contact me via phone, and the arrangement was that I pay a certain amount beginning of April '15(which I did), and pay the finale amount by die end of April '15. <br> On the 10/04/2015 my Cell phone was disconnected without contacting me. On that day I did phone Vodacom accounts department and spoke to a manager (His name starts with the letter R), who rudely informed me that an amount of R 854.00 must be paid, before the phone will be automatically reconnected. I paid R860 and still my phone is disconnected. I went to Vodacom Ceres paid another R200 and still not connected. The info I received was to pay the amount used in April '15, plus R105 for new sim card, with an extra R250 to be deducted via debit order and wait 6 days before the sim will be reconnected. That means that I will only be able to use my phone on 23/04/2015. Very disappointed with Vodacom and as soon as my contract is finished, I will change to a new supplier.

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Replies (1)
Vodacom
Vodacom's reply16 Apr 2015, 14:09
Official
Hello Jaun Rossouw,

I have responded to your query via your email adress: ***