PR
Pieter R

1 reviews | Active since Mar 2015

21 Aug 2015, 13:45

Disconnected by incompetant Vadocom

HI<br> My name is Pieter Rens ***). In the beginning of this year I battled to get payments allocated to my acc. After 4 months I reported them with HELLOPETER and it was sorted within 24 hours.<br> I am sorry to say we are back at it again. after faxing Vodacom, proof of payment for the full amount due they still phoned me a week later still wanting proof of payment. My account is now suspended, this being my work phone. I am losing money for there incompetence. I am at a point were a simple fix is not going to be enough, for there staffs unprofessional *********** behavior. there help desk is unavailable.<br> <br> <br> Please help me sort this company out.<br> <br> Regards<br> Pieter

0
Replies (1)
Vodacom
Vodacom's reply21 Aug 2015, 15:36
Official
Hello Pietercrens,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team