PR
Pieter R
1 reviews | Active since Mar 2015
21 Aug 2015, 13:45
Disconnected by incompetant Vadocom
HI<br> My name is Pieter Rens ***). In the beginning of this year I battled to get payments allocated to my acc. After 4 months I reported them with HELLOPETER and it was sorted within 24 hours.<br> I am sorry to say we are back at it again. after faxing Vodacom, proof of payment for the full amount due they still phoned me a week later still wanting proof of payment. My account is now suspended, this being my work phone. I am losing money for there incompetence. I am at a point were a simple fix is not going to be enough, for there staffs unprofessional *********** behavior. there help desk is unavailable.<br> <br> <br> Please help me sort this company out.<br> <br> Regards<br> Pieter
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Replies (1)0
Replies (1)Vodacom's replyOfficial
21 Aug 2015, 15:36Hello Pietercrens,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply21 Aug 2015, 15:36
Official
Hello Pietercrens,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
