Disconnected but up to date!!!

I was so upset with vodacom for the last couple of days. My phone was suspended on Tuesday around 18H00 called them no one can assist me till the next day. Called the next morning apparently my account for October wasn't paid (we are in January) so i sent them the proof of payment two hours later still off called again sent POP again to a different email address. Couple of hours again!!! My phone only got connected today Thursday around 12 after about 9 calls and 5emails. Why am i the one that sould be stuck without my phone when their staff is incapable of doing their job!!!