Disconnected and Vodacom don't care to resolve

Account was in arrears end of July, tried to pay the outstanding within 3 weeks but website promise to pay and resubmit debit order options don't work. Instead Vodacom lodge a debit order for Monday 31 August and the still disconnect me one working day before the debit order date, and right before the weekend!!!!!!<br> <br> I called the call centre and was faced with a complete lack of urgency and apathetic conduct, giving me no options to get the lines reconnected. Also left 2 messages for 2 managers to call me - that was almost an hour ago. So out of pure frustration sending an email to the Customer Ops MD Gary Hagel.<br> <br> I wonder if any of the senior managers actually listen to calls to ensure their paying customers are assisted professionally and with care??